Policies

Overview
CustomKBD Pty Ltd is a privately owned limited company operating independently within Australia. We ship directly from our own stock and do not use drop-shippers or external order-fulfilment. We do not operate any retail programmes through amazon, ebay or any other online shop other than customKBD.com

Sales Tax
Prices in AUD and are inclusive of 10% GST. Please understand that our wholesale prices fluctuate due to the exchange rate and we will advise when prices require adjustments to cover our costs.

Shipping & Handling
We use express post satchels and sendle (Couriers Please) to dispatch orders.

For orders going to a PO box or parcel collect that do not fit in an express post satchel, we will use registered post as our sendle couriers cannot use post to a PO box.

Returns
A 3% restocking fee applies to returns on unused items.

To return an unused item, simply send us an email or use our contact form and let us know why and what you would like to return to us. We will give you an address to return the item to, which is also shown on your invoice. We will provide a full refund for the cost of the item on receipt of your return. Unfortunately we cannot refund any postage costs incurred unless we sent the item to you in error. You will find the return address across the top of your receipt. We recommend using a recorded delivery method.

Items purchased in error and requiring a refund must be returned in their original condition with all packaging as you received them. For used items, we recommend referring to your local user group, ebay or classified ads.