CustomKBD Pty Ltd is a privately owned limited company operating independently within Australia. We ship directly from our own stock and do not use drop-shippers or external order-fulfilment. We do not operate any retail programmes through amazon, ebay or any other online shop other than customKBD.com

Sales Tax
Prices in AUD and are inclusive of all australian taxes. Sales prices are fixed for both domestic and international customers. We do not cover taxes incurred for international purchases. Please check with customs regarding import taxes for electronic goods from Australia if purchasing from overseas.

Shipping & Handling
We use express post satchels and sendle (Couriers Please) to dispatch orders.

For orders going to a PO box or parcel collect that do not fit in an express post satchel, we will use registered post as our sendle couriers cannot use post to a PO box.

We kindly request that you select your purchases thoughtfully. Considering the type of products we offer, and to ensure quality and fairness to all our customers, we unfortunately cannot accommodate exchanges or returns for products that have already been shipped if the reason is a mistaken choice or a change of heart.

We cannot provide returns on group buy or pre-ordered items once the group buy/pre-order window has closed.